Terms of service

Terms and Conditions – Cupcakedozen.nl

1. Definitions
Consumer: A natural person not acting in the course of a profession or business.
Business customer: A natural or legal person acting in the course of a profession or business.
Customer: Refers to both consumers and business customers.

2. Company details
Name: Cupcakedozen.nl
Address: Rozengaarde 30, 3831CD Leusden, The Netherlands
Chamber of Commerce number: 96594462
VAT ID: NL867675871B01
Phone: +31 33 369 0031
Email: info@cupcakedozen.nl

3. Scope
These terms apply to all offers and agreements between the entrepreneur and the customer, unless otherwise agreed in writing. Additional statutory rights apply to consumers.

4. The offer
Each offer includes a clear description of the products, including VAT and shipping costs. If the right of withdrawal does not apply (e.g., for custom products), this will be clearly stated.

5. The agreement
An agreement is formed once the customer accepts the offer. The entrepreneur confirms the order electronically. Consumers receive additional information in accordance with applicable legislation.

6. Right of withdrawal (consumers only)
Consumers have the right to withdraw from the agreement within 14 days, except in the following cases:

• Products made to the consumer’s specifications (custom-made)
• Sealed products where the seal has been broken

Business customers are excluded from the right of withdrawal unless otherwise agreed.

7. Costs in case of withdrawal
The consumer bears the return shipping costs. If the withdrawal is valid, the full purchase amount including standard shipping costs will be refunded within 14 days.

8. Exclusions from the right of withdrawal
The right of withdrawal is excluded for:

• Custom-made products (e.g. personalised packaging)
• Products with a broken seal

9. Prices
Prices shown include VAT for consumers. For business customers, VAT is listed separately. Price changes after the conclusion of the agreement do not apply unless legally required.

10. Conformity and warranty
The entrepreneur guarantees that the products conform to the agreement. Consumers are entitled to statutory warranty. Business customers receive a warranty of up to 3 months, unless otherwise agreed.

11. Delivery and execution
Orders are delivered to the address provided by the customer. The entrepreneur aims to deliver within 30 days. In case of delays, consumers may cancel the agreement.

12. Payment
Payment must be made within 7 days of the invoice date. In case of late payment, interest and collection fees may be charged.

13. Complaints
Complaints must be reported within 2 months. The entrepreneur will respond within 14 days. Consumers may also contact WebwinkelKeur for dispute resolution.

14. Disputes
All agreements are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

15. Liability and force majeure
The entrepreneur is only liable to business customers for direct damages, up to the amount of the invoice. No liability applies in cases of force majeure.

16. Retention of ownership
Products remain the property of the entrepreneur until full payment has been received.

17. Intellectual property
All intellectual property rights related to designs, texts, images and packaging remain with the entrepreneur, unless otherwise agreed in writing.

18. Deviations or additional provisions
Any deviations are only valid if agreed in writing and must not conflict with consumer protection laws.

These terms were established on 22 May 2025. The most recent version shall apply at the time of concluding an agreement.