Sending cookies by mail: what should you pay attention to?
Don't send cookies until you know these tips
There's nothing more frustrating than beautiful cookies arriving crumbled to your customer's door. Whether you're sending a single cookie as a gift or a complete set for an order, the right packaging really makes all the difference.
With the tips below you can ensure that your cookies safe, sturdy and beautifully packaged land on your customer's doormat.
Sending cookies by mail (briefly explained)
Want to send cookies by mail? Always keep three things in mind:
- use a sturdy shipping box (outer box)
- choose a packaging that fits the size of your cookies
- usage filling material so that cookies cannot slide
With this combination, cookies remain well protected during transport and arrive neatly at the recipient.
Can you safely send cookies through the mail?
Yes, you can send cookies by post, as long as you package them properly.
During transport, packages are sorted, moved, and stacked multiple times. This can put pressure on the packaging.
By packing cookies securely and filling any empty space in the box, you prevent them from breaking or shifting.

Which cookies are best to send?
Not every cookie is suitable for mailing. Cookies that are firm and hold their shape well work best, such as:
- royal icing cookies
- butter cookies
- sugar cookies
- decorated cookies
Very soft cookies or cookies with a lot of filling are more prone to breakage. In that case, extra protection in the packaging is important.
How do you prevent cookies from breaking during shipping?
The most important rule: make sure that cookies cannot move in the packaging.
When cookies slide around, they bump into each other or the box. This is often the reason they break.
You can prevent this by:
- to pack cookies securely
- to use a suitable box
- fill empty space with filler material
Always use a sturdy shipping box (outer box)
A common mistake is to simply package cookies in a nice box or bag and then ship them immediately. But packages endure quite a bit during transport. That's why an extra layer of protection is important. So always use a sturdy shipping box , such as a letterbox box. So always put your cookie packaging in a extra shipping box before you send the package.
For example, take a look at these letterbox boxes .
Choose packaging that matches your cookies
The right size packaging is more important than many bakers think.
A box that is too big causes cookies to slide.
A box that is too small can put pressure on the cookies.
Therefore, always try to choose packaging that matches:
- the size of your cookies
- the number of cookies
- the way you present them
This way your cookies will stay nice and sturdy during shipping.
Sending just one cookie? These are good options.
Want to send a single cookie? Various packaging options are available.
For example, you can choose:
A box for 1 cookie
Ideal for a luxurious presentation and extra protection.
For example:
- these cookie boxes with window or
- these transparent boxes for a cookie
A cookie bag
Perfect if you want to use simple packaging.
- here you will find cookie bags in various sizes
A cookie bag with a cardboard bottom
This provides extra stability and ensures your cookie stays upright. These options are often used for treats, favors, and small gifts.
- Cookie bags with cardboard base in 8x10 or 11x15 cm
Sending multiple cookies
Are you sending multiple cookies? Then you can present them nicely on a cookie card or in a cookie box.
1) Multiple cookies on a cookie card
A common size for multiple cookies on a cookie card is 7 x 21 cm:
- Cookie bags with cardboard base in 7x21 cm
Several cookies fit on this. The cards are available in different designs with matching cookie bags .
This way your cookies stay neatly together and they also look professionally packaged.
2) Multiple cookies in a box
Do you want to neatly present multiple cookies and ship them safely? Then special cookie boxes for letterbox parcels ideal.
These boxes have a size of 250 x 155 x 26 mm and fit exactly into a A5+ letterbox box (255 x 160 x 28 mm) .
Advantages:
- transparent lid
- direct view of the cookies when opening
- does not slide in the shipping box
- various colors available
- suitable for direct contact with food
3) Transparent cookie boxes
Prefer a completely transparent box? Then you can choose these transparent boxes:
These boxes:
- are already set up and glued
- no longer need to be folded
- are immediately ready for use
- available in 13 different sizes
They are produced in the Netherlands and are suitable for direct contact with food.
4) XL cookie box for larger sets
Do you want to send a larger set of cookies? Then there is also a XL box for cookies .
Specifications:
- format: 345 x 245 x 26 mm
- fits exactly in a A4+ letterbox box
- transparent lid for a luxurious presentation
- produced in Europe according to strict quality standards
Filling material: protection and a beautiful presentation
Do you use cookie bags or smaller boxes? Then you want to prevent them from sliding around in the shipping box. You can easily solve this with paper zigzag shreds .
These chips act as a protective layer that absorbs movement, keeping your cookies in place during transport.
But there is another useful application.
Are you using a box with transparent lid ? Then you can also use the filling material as base for your cookies .
Place a layer of zigzag chips in the box and place your cookies on top.
This has two advantages:
- your cookies will stay put better
- your packaging immediately gets a beautiful appearance
The chips are also available in various colors, so you can match the color to the theme of your cookies or a festive occasion.
Did you know that our paper filling material is also food safe?
- View all food-safe filling materials here
How much filler material do you need?
The table below provides an estimate for the use of zigzag filler material. This assumes filling approximately half of the box.
| Type of box | Format | Approximately needed |
|---|---|---|
| Letterbox box | 150 x 110 x 17 mm | 4 grams |
| Letterbox box | 210 x 150 x 17 mm | 7.5 grams |
| Letterbox box | 300 x 210 x 17 mm | 15 grams |
| Letterbox box | 350 x 230 x 17 mm | 19 grams |
| Letterbox box A6 | 180 x 115 x 28 mm | 8 grams |
| Letterbox box A5 | 255 x 160 x 28 mm | 16 grams |
| Letterbox box A4 | 299 x 213 x 28 mm | 25 grams |
| Letterbox box A4+ | 350 x 250 x 28 mm | 34 grams |
| Sweet box | 118 x 118 x 45 mm | 15 grams |
| Sweet box | 150 x 150 x 30 mm | 19 grams |
| Sweet box | 200 x 165 x 60 mm | 55 grams |
| Sweet box | 260 x 245 x 45 mm | 79 grams |
| Sweet box | 250 x 200 x 70 mm | 97 grams |
| Sweet box | 295 x 295 x 45 mm | 108 grams |
| Sweet box | 322 x 200 x 60 mm | 106 grams |
| Sweet box | 300 x 200 x 100 mm | 165 grams |
Frequently Asked Questions about Sending Cookies
How do you package cookies for shipping?
First, wrap cookies in a cookie bag or cookie box . Then place it in a sturdy shipping box and fill any empty space with stuffing material so the cookies can't move.
Can cookies break during shipping?
Yes, cookies can break during transport if they're too loose in the packaging. Using a suitable box and packing material will prevent cookies from bumping into each other.
Which packaging is suitable for sending cookies by mail?
Commonly used packaging for sending cookies includes:
- cookie boxes with transparent lid
- cookie bags with cardboard bottom
- letterbox boxes as shipping packaging
View all letterbox boxes
Curious about all the options? View our full range of letterbox-sized boxes here. This way, you can easily choose the perfect packaging for your cookies and your shipment.
In short
Want to send cookies safely by mail? Keep these points in mind:
- always use a sturdy shipping box
- choose packaging that fits the size of your cookies
- prevent sliding with filler material
- use boxes that are suitable for letterbox shipping
This is how your cookies come whole, sturdy and nicely packed to your customer.











